Return & Refund Policy

Return & Refund Policy

Last Updated: July 11, 2026

At Souq Saden, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order through our website, you agree to the terms outlined in this policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 14 days of receiving your order.
  • The item must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging, labels, accessories, and documentation.
  • Proof of purchase (order number or receipt) is required.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they are defective or damaged upon arrival:

  • Personalized or customized products
  • Gift cards
  • Digital products or downloadable content
  • Perishable goods
  • Items marked as Final Sale or Non-Returnable

Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • The wrong item

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A description of the issue

We will review your request and provide an appropriate resolution.

Return Process

To initiate a return:

  1. Contact our customer support.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization.
  4. Ship the product using the instructions provided.

Unauthorized returns may not be accepted.

Refunds

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund.
  • If approved, your refund will be processed using your original payment method.
  • Processing times may vary depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

If you need an exchange, please contact our customer support.

Return Shipping Costs

Unless the return is due to our mistake (wrong or defective item):

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, please contact us.

Right to Refuse Returns

Souq Saden reserves the right to refuse any return that:

  • Does not comply with this policy.
  • Shows signs of use, damage, or misuse by the customer.
  • Is returned without prior authorization where required.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes become effective immediately upon posting on this page.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Souq Saden

Email: info@souqsadn.com

Website: https://souqsadn.com

We appreciate your trust in Souq Saden and are committed to providing a fair and transparent return and refund experience.